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COVID-19 Coronavirus

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Important information regarding coronavirus (COVID-19)

At all times, the health and safety of our staff, customers and community is always our priority.
There will be some impacts to our Darwin lifestyle and we all need to follow the best advice to limit the risk of COVID-19 to Territorians.

From  30 November 2020:

All visitors to Council facilities must register their visit via The Territory Check In app and scanning a QR code, or by paper sign in.

Download the Northern Territory Check In App, an easy, secure and contactless way to check in and stored the data securely by NT Health in case contact tracing is requiered.

For more information visit the Northern Territory Governement Coronavirus website



Contact Tracing Procedure

Why do I need to provide my contact details when I visit?

The NT Government Chief Health Officer Directions require the businesses and organisations listed below, to collect the contact details of persons attending their premises from 30 November 2020

Information required to be collected includes:

A contact number, email address, address or any other means to be able to contact the member of the public
Date and time of entry into the business.

Members of the public are required to provide their contact information every time they enter the premises if they are there for more than 15 minutes.

One family member can provide their details on behalf of their family group in a restaurant or café setting.

Link for more info

What will you do with my contact details?

When registering your visit with The Territory Check In app, your contact details will be stored safely with NT Health to aid contact tracing if required. For more information about how they manage your data please view the NT Government website

The information being collected on paper by the City of Darwin is on behalf of the Northern Territory Government Chief Health Officer. Council manages all personal information in compliance with the Privacy Principles contained within the Information Act. For more information refer to Council’s Privacy Policy or  contact the Information Officer on (08) 8930 0300.

City of Darwin Response

What measures has City of Darwin implemented to reduce the risk of spread of COVID-19?

Council has implemented a number of measures to reduce the risk of spread of COVID-19:

[30 November 2020]

The NT Government Chief Health Officer Directions require specified businesses and organisations, to collect the contact details of persons attending their premises from 30 November 2020

[21 August]

Citizenship Ceremonies will resume from Friday 21 August 2020 on a fast track program limited to 30 recipients per event. 

[15 May]

Customer service at the Civic Centre has reopened. Opening hours are 8 am to 5 pm Monday to Friday, excluding public holidays.

The majority of our transactions are cashless at this stage. City of Darwin is accepting EFTPOS and Credit Card payment for animal registrations, rates and infringements.

Council Libraries at Nightcliff, City, Karama and Casuarina have reopened to the public. Including all library programs.

Covid-19 Guidelines will be adhered to ensure the safety of the public and the staff. Measures in place include physical distancing and hygiene requirements. 

[1 May]

All Playgrounds, Outdoor Fitness Equipment & Jingili Skate Park have re-opened. 

[30 March]

  • All Playgrounds, Outdoor Fitness Equipment & Jingili Skate Park are closed to the public
  • Library & Fun Bus activities are moving to an online format on Wednesday 1 April 2020 until further notice
  • HPA Re-opens

[27 March]

  • City of Darwin Animal Pound will close to the public from 6pm Friday 27 March.
  • Library Return Chutes will close from 5pm Friday 27 March (please keep books home until libraries re-open)

[26 March]

  • City of Darwin Customer Service counter will be closed for face-to-face enquiries from COB Friday 27 March 2020. Please email, phone or visit our website for service.
  • City of Darwin Tennis Courts at Parap, Nightcliff and Rapid Creek are closed.
  • Malak, Nightcliff and Lyons Community Centres are closed.
  • Lake Alexander will close from COB Friday 27 March.
  • HPA Recycle Shop at Shoal Bay will be closed from 4pm Friday 27 March.

[25 March]

  • City of Darwin Pools at Parap, Nightcliff and Casuarina are closed from COB Wednesday 25 March.
  • City of Darwin Libraries at Nightcliff, Casuarina, Karama and the City are closed from COB Wednesday 25 March.
  • The Fun Bus has been cancelled until further notice.
  • Citizenship ceremonies have been cancelled until further notice.
  • Council will not be issuing any new permits for events and activities on Council land until further notice.
  • Customer Service Counter at the Civic Centre will be closed for 'face-to-face' enquiries. Phone, email and web enquiries will still be open.

[24 March]

  • All Council's key public toilets in Bicentennial Park, Civic Park and Nightcliff Foreshore remain open. Some toilets at sporting facilities have now been closed.
  • Council staff have been instructed not to attend or allow external meetings from today, internal meetings to be limited as much as possible with social distancing measures in place.

[16 March]

  • Providing hand sanitisers and hygiene posters throughout council buildings and public amenities
  • Increased focus on hard surface cleaning of council offices, playground equipment and exercise equipment
  • Cleaning of public toilets has been increased from once to twice a day
  • Public barbecue areas and water bubblers are being cleaned with disinfectant
  • More frequent emptying of public rubbish bins
  • Increased availability and use of personal protective equipment for cleaning staff and contractors
  • A ban on all staff interstate work travel [updated Monday 16 March]
How do I contact City of Darwin if the Civic Centre Customer Service counter is closed? 


Telephone: 08 8930 0300 Telephone lines will be open 8 am to 5pm Monday to Friday, except public holidays.

What Council facilities are open and closed?

All facilities and services have returned to normal.

Reporting an issue

How do I report a fallen tree/nuisance animal/abandoned car/pot holes/ broken irrigation?

If you see something that needs to be reported to Council you still can, using the Click and Fix App, which can be downloaded to Apple or Android mobile phones.

For urgent requests that require action immediately please contact us on 8930 0300 8am to 5pm 
Monday to Friday, except public holidays or on our emergency after-hours number 8989 2843

Media Releases

Fun Bus online

Library Services in line with Stage 3 ‘Road to the New Normal’ 

Updated 30 November 2020.

City of Darwin - Impact to Council Services - COVID 19

Find out what services are still running and what have been disrupted.

City of Darwin - Events - COVID19

Territory-wide COVID-19 restrictions have meant that most events on Council Land have been cancelled, modified or rescheduled, please check with event organisers for updates.  While some restrictions are being lifted the Northern Territory Government are asking all event organisers to complete a...

City of Darwin - Other Services & Programs

Find out what other services and programs are running.

Darwin City Council staff and puppy

Find out what animal control services are running and how to get in touch to report a pet missing.

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