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Home / Community / Disaster Emergency / COVID-19 Coronavirus

Important information regarding the novel coronavirus (COVID-19)

City of Darwin

At all times, the health and safety of our staff, customers and community is always our priority.
There will be some impacts to our Darwin lifestyle and we all need to follow the best advice to limit the risk of COVID-19 to Territorians.

Customer service at the Civic Centre has reopened. Opening hours are 8 am to 5 pm Monday to Friday, excluding public holidays.

All transactions are cashless at this stage. City of Darwin is accepting EFTPOS and Credit Card payment for animal registrations, rates, and infringements.

Council Libraries at Nightcliff, City, Karama and Casuarina have reopened to the public. Some library services are still run online.

Covid-19 Guidelines will be adhered to ensure the safety of the public and the staff. Measures in place include physical distancing and hygiene requirements. There will be a maximum stay of two hours in our libraries.

What measures has City of Darwin implemented to reduce the risk of spread of COVID-19?

Council has implemented a number of measures to reduce the risk of spread of COVID-19:

[15 May]

Customer service at the Civic Centre has reopened. Opening hours are 8 am to 5 pm Monday to Friday, excluding public holidays.

All transactions are cashless at this stage. City of Darwin is accepting EFTPOS and Credit Card payment for animal registrations, rates, and infringements.

Council Libraries at Nightcliff, City, Karama and Casuarina have reopened to the public. Some library services are still run online.

Covid-19 Guidelines will be adhered to ensure the safety of the public and the staff. Measures in place include physical distancing and hygiene requirements. There will be a maximum stay of two hours in our libraries.

[1 May]

All Playgrounds, Outdoor Fitness Equipment & Jingili Skate Park have re-opened. 

[30 March]

  • All Playgrounds, Outdoor Fitness Equipment & Jingili Skate Park are closed to the public
  • Library & Fun Bus activities are moving to an online format on Wednesday 1 April 2020 until further notice
     

[27 March]

  • City of Darwin Animal Pound will close to the public from 6pm Friday 27 March.
  • Library Return Chutes will close from 5pm Friday 27 March (please keep books home until libraries re-open)

[26 March]

  • City of Darwin Customer Service counter will be closed for face-to-face enquiries from COB Friday 27 March 2020. Please email, phone or visit our website for service.
  • City of Darwin Tennis Courts at Parap, Nightcliff and Rapid Creek are closed.
  • Malak, Nightcliff and Lyons Community Centres are closed.
  • Lake Alexander will close from COB Friday 27 March.
  • HPA Recycle Shop at Shoal Bay will be closed from 4pm Friday 27 March.

[25 March]

  • City of Darwin Pools at Parap, Nightcliff and Casuarina are closed from COB Wednesday 25 March.
  • City of Darwin Libraries at Nightcliff, Casuarina, Karama and the City are closed from COB Wednesday 25 March.
  • The Fun Bus has been cancelled until further notice.
  • Citizenship ceremonies have been cancelled until further notice.
  • Council will not be issuing any new permits for events and activities on Council land until further notice.
  • Customer Service Counter at the Civic Centre will be closed for 'face-to-face' enquiries. Phone, email and web enquiries will still be open.

[24 March]

  • All Council's key public toilets in Bicentennial Park, Civic Park and Nightcliff Foreshore remain open. Some toilets at sporting facilities have now been closed.
  • Council staff have been instructed not to attend or allow external meetings from today, internal meetings to be limited as much as possible with social distancing measures in place.

[16 March]

  • Providing hand sanitisers and hygiene posters throughout council buildings and public amenities
  • Increased focus on hard surface cleaning of council offices, playground equipment and exercise equipment
  • Cleaning of public toilets has been increased from once to twice a day
  • Public barbecue areas and water bubblers are being cleaned with disinfectant
  • More frequent emptying of public rubbish bins
  • Increased availability and use of personal protective equipment for cleaning staff and contractors
  • A ban on all staff interstate work travel [updated Monday 16 March]
How do I contact City of Darwin if the Civic Centre Customer Service counter is closed? 

Email: darwin@darwin.nt.gov.au

Telephone: 08 8930 0300 Telephone lines will be open 8 am to 5pm Monday to Friday, except public holidays.

What Council facilities are open and closed?

For more information about what facilities or services are operating, please refer to the impacted services section on this page

Reporting an issue

How do I report a fallen tree/nuisance animal/abandoned car/pot holes/ broken irrigation?

If you see something that needs to be reported to Council you still can, using the Click and Fix App, which can be downloaded to Apple or Android mobile phones.

Alternatively If your request is urgent please contact us on 08 8930 0300 8am to 5pm 
Monday to Friday, except public holidays or on our emergency after hours number 1300 286 
014.

Online Services

Does City of Darwin have any advice or programs supporting young people who need to stay home?

City of Darwin’s Launch team is investigating opportunities to move their programs online 

Does City of Darwin have any advice or programs the community when they are self-isolating or at home?

Council has moved a number of their services online and will continue to do so over the coming days and weeks. Currently online programs are operating through – Libraries, LAUNCH, Fun Bus and Healthy Darwin. You can also pay rates and fines online.

 

Media Releases

City of Darwin - Stimulus Package (COVID-19)

Council has approved a $55 million economic package to support local households and business during the COVID-19 response.

Fun Bus online

Libraries are set to reopen from noon Friday 15 May!

City of Darwin - Impact to Council Services - COVID 19

Find out what services are still running and what have been disrupted.

Yes, households and businesses must still pay rates. During the response to COVID-19 ratepayers in financial hardship can apply for rate relief at their principal place of residence

City of Darwin - Green Army

City of Darwin is offering casual employment opportunities for up to 100 individuals as part of our Green Army Initiative to support our community during the COVID-19 event.

City of Darwin - Events - COVID19

Territory-wide COVID-19 restrictions have meant that most events on Council Land have been cancelled, modified or rescheduled, please check with event organisers for updates.  While some restrictions are being lifted the Northern Territory Government are asking all event organisers to complete a...

East Point exercise station

We have 560 hectares of green spaces that are open for you to enjoy, so you can still jump on your pushbike or go for a jog.

City of Darwin - Other Services & Programs

Find out what other services and programs are running.

Darwin City Council staff and puppy

Find out what animal control services are running and how to get in touch to report a pet missing.

City of Darwin - Community Resources information - COVID-19

 

 

City of Darwin is still here, supporting our City. We understand the impacts of COVID-19 on our Darwin community, with social distancing and self-isolation asking all of us to change how we do things, to learn new skills, and support each other, like Territorians do best!

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