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FAQs

Got a question? Find the answer here.

How can I join the library?

Membership is free. Bring your photo ID and proof of your current NT residential address to one of our libraries. If you are under 18 years of age, your parent or guardian can join you.

Temporary membership is also available to visitors with payment of a refundable security deposit of $50, plus a $10 administrative fee.

Find out more.

How many items can I borrow and for how long?

You may borrow up to 20 items at a time.

  • books and audiobooks - four weeks
  • magazines, CDs, DVDs and games - two weeks.

Items can be returned to any of our City of Darwin Libraries. All libraries have 24hr/7day return chutes located near their entrance.

Can I renew my library items?

Yes. You can renew your items once, provided no one else has reserved the item, and it is not overdue. You can renew items online, at the Library self-serve kiosk, or over the phone.

What happens if I owe money on my card?

If you have been invoiced for overdue or damaged items, your membership will be suspended and you will be unable to borrow until your account has been paid or you return your overdue items.

I think I have lost an item, what can I do?

If the item is lost, you will need to replace it. If an item is not returned, we will send an invoice requesting payment for the item.

The dog ate my book / I left my book out in the rain. What do I need to do?

You have 2 options. You can replace the item with an identical, new version, or you can pay for the item. Once the item has been replaced/paid for you can keep the damaged item.

Can I request books online?

Yes, use Click and Collect.

  • Login to your online account.
  • Find the item you want to request and click on it's title.
  • Click the 'Click and Collect' button.
  • Add your preferred pick up location. Optional - you can specify dates you don't want the item (e.g. if you are going to be away for a period of time).
  • Submit your request.
  • You will be notified once the item is available to collect.
I have seen a new book at the bookshop, but I can't find it in the library catalogue.
Can I ask the library to get it in?

If you have a suggestion for an item which is not available in our libraries, you can request a book online. Find out more.

Do you have photocopier, fax, scanner and word processing?

A colour photocopier is available at each library. See printing costs.

Access to scanners is available free of charge at each library. A usb is required to download the scanned documents. 

Fax facilities are not available.

Computers are available free of charge to permanent and temporary library members for the first hour. Bookings are recommended. Computers are available to visitors for a small fee. Find out more.

Do you offer computer training?

Yes. We offer one-on-one sessions to help you with basic computer skills, email, internet, social media, and the libraries online collections. Find out more.

See our self-help tutorials.

Can I use the internet?

Yes. Internet and email access is available free of charge to permanent and temporary library members for the first hour at all four libraries. Bookings are recommended. Computers are available to visitors for a small fee. Find out more

Can I get help with finding information for my homework/assignment?

Yes. We are available to assist with your enquiries. Please ask a staff member for help.

See other study help we can provide.

Do I need to book for Story Time, Babes ’n’ Books or Babes 'n' Rhymes?

No, bookings are not required. They are only required for special events and children’s holiday programs.

Can I leave my child at the library while I go across the road and do my shopping?

No, it is your responsibility to supervise your children at all times in public places.

Do you have a book club?

Yes several. Find out more

I am unable to visit the library due to my health, do you offer a home delivery service?

Yes. Find out more.

What standards of behaviour are expected in the library?

The libraries Code of Conduct preserves the rights of library users to access information, programs and services in a safe and welcoming environment. Users of the libraries must observe that:

The security and safety of people and property is not infringed.
That due regard is shown for the needs and sensitivities of others.

Failure to observe these standards is unacceptable and may result in being asked to leave the premises and police may be summoned.

 

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