1. Aim of the Guidelines
- To facilitate access to the collections and services of City of Darwin Libraries.
- To establish a standard as a basis for library procedure.
2. Purpose of the Guidelines
- To establish clear guidelines for access to, and usage of, the collections and services of City of Darwin Libraries.
- To develop consistency and efficiency in City of Darwin Libraries’ customer service.
3. Types of Membership
NT residents over the age of 16 may be given Adult Membership on presentation of acceptable photo ID and proof of NT residential address.
Parents/guardians of persons under 18 years who are joining as adults but not living independently must be advised their child has taken out membership.
For the purposes of the guidelines ‘child’ means a person less than 16 years but also includes 16 and 17 year olds who are unable to produce acceptable photo ID.
Children whose parents are NT residents may become members provided:
- The parent/guardian can produce acceptable photo ID and proof of NT residential address.
- The new membership card is signed by the parent/guardian.
Online Access Membership
Online Access Membership provides access to online collections, including ebooks, eaudiobooks, digital magazines and online databases as well as use of library computers without requiring proof of residential address. This membership type does not allow for borrowing items from the library collections.
Online Access Members can upgrade their membership to Adult or Child Membership for full borrowing privileges on presentation of an acceptable photo ID and proof of permanent NT residential address.
Temporary Membership facilitates access to the collections and services of City of Darwin Libraries for visitors and individuals with no permanent NT address.
The following ID/documentation must be produced:
- Photo ID e.g. driver’s licence, passport, 18+ card
- Proof of permanent residential address in Australia or overseas
- Temporary residential address in the NT (verbally supplied).
Temporary Members do not have access to the inter-library loan service.
For NT institutions e.g. nursing homes, crèches
Institutions may apply for institutional membership on completion of the Institutional Membership Application Form.
Two permanent employees of the institution who are in positions of responsibility, and who are willing to accept personal responsibility for items borrowed in the name of the institution, must sign the form.
4. Acceptable photo ID and proof of permanent NT residential address
Photo identification is to include cardholders name and photo. For example:
- Current NT driver’s licence
- Defence Force ID
- Student card
- Interstate drivers licence
- Work ID card
- 18+ card.
Proof of permanent NT residential address requires current documentation verifying residence in the NT. Any official business letter showing a name matching the provided photo ID and a permanent NT residential address is accepted.
- Current NT driver’s licence
- Health Care card
- Pension card
- Enrolment to vote card
- Lease agreement
- Phone, power, water bill
- Bank statement.
Persons unable to provide proof of a permanent NT residential address are eligible to apply for Temporary or Online Access Memberships.
5. Loan limits
There is no limit on physical items including books, magazines, audiobooks, DVDs and CDs that be on loan at any given time per member (excluding online access members and temporary members).
Temporary members are allowed a total of three physical items on loan at a time.
In addition, members may loan:
- 15 Libby (by Overdrive) ebooks or eaudiobooks
- 8 BorrowBox ebooks
- 8 BorrowBox eaudiobooks
- Unlimited access to all other online library resources such as magazines, and research databases.
6. Loan periods
|Books, DVDs, CDs, Audiobooks||4 weeks|
|Magazines, Most Wanted||2 weeks|
|Libby (by Overdrive) - ebooks, eaudiobooks||3 weeks|
|BorrowBox - ebooks, eaudiobooks||2 weeks|
7. Requesting items from the City of Darwin Libraries collection
- All items available for loan within the City of Darwin Libraries system may be requested, including items on loan, items available on the shelf, and new items that are still on order. There is no charge for this service.
- Items can be requested in person, or by using the Click and Collect service via the online catalogue.
- You will be contacted when the items are ready for collection.
8. Suggest an item
- If we do not have an item you would like, you can suggest an item for purchase.
- The Library will purchase the items if they are deemed appropriate for the collection and of interest to other customers. The Libraries reserve the right not to proceed with a suggestion to purchase.
- The Libraries source items from vendors in conjunction with collection guidelines. Efforts will be made to source an item as soon as possible.
- Customers will only be notified if an item is obtained by the Libraries.
- If the item is older, specialised, or doesn’t fit our collection guidelines, we can try to borrow it from another library through inter-library loan. A fee of $28.50 may apply to some loans.
9. Inter-library loans
- Inter-library loans are only available to permanent library members and are not to be re-lent to any other person or organisation.
- The Libraries will not inter-library loan items in high demand, best sellers, romance paperbacks, reference, CDs, DVDs, audiobooks, textbooks, books published before 1900 or within the last 12 months.
- The Libraries do not inter-library loan for formal study purposes unless the item is available from an NT Public Library.
- A $28.50 fee applies for interstate inter-library loans. Items must be returned by the given due date. Customers are liable for any costs associated with late returns, cancelled and uncollected items.
- Inter-library loans cannot be automatically renewed.
- Where an inter-library loan item is lost, damaged or not returned, the replacement cost of the item and a $65.00 processing fee will be charged.
- The Libraries reserve the right not to proceed with an inter-library loan.
10. Renewing items
- Items (excluding inter-library loans) will be automatically renewed once for two weeks, on the due date, provided they have not been requested by other library members.
- Items (excluding inter-library loans) can be renewed once, either online/by phone/in person at any time before the due date provided they have not been requested by other library members, and have not already been renewed.
- Items in the Most Wanted Collection cannot be renewed.
11. Overdue items
- An invoice/final notice will be issued after the item becomes seven days overdue.
- Membership privileges (including internet access and attendance at library activities that require bookings) will be suspended until invoiced items are either returned or paid for.
12. Lost or damaged items
- Items that are lost or damaged incur a replacement cost of the item plus a processing fee.
- Membership privileges (including internet access and attendance at library activities that require bookings) will be suspended until items are returned or paid for.
13. Public access computers
- Computer use is in accordance with City of Darwin Libraries’ Public Computer and Internet Conditions of Use.
- Members may book for one hour of free internet access per day. Additional time may be booked depending on availability, up to a maximum daily limit of two hours.
- Laptops and tablets are used in accordance with City of Darwin Libraries' Laptop and Tablet Conditions of Use.
- Charges for printing are in accordance with Council’s Fees and Charges.
14. Borrowing without a library card
- You can borrow items by presenting your library card, photo ID, or by confirming identifying details of your library account to Library staff (e.g. address, DOB, email address, items on loan).
15. Lost or stolen cards
- Lost or stolen cards may be replaced on presentation of acceptable photo ID at any City of Darwin Library, or by confirming identifying details of your library account to Library staff (e.g. address, DOB, email address, items on loan).
16. Members responsibilities
By signing their own, or their child’s membership card, members agree to:
- Comply with the Council’s Library By-Laws.
- Comply with the Commonwealth Copyright Act.
- Reimburse Council for any loss or damage to Library material in their possession.
- Accept responsibility if applicable for their child’s choice of material and use of the internet.
- Accept the City of Darwin’s Privacy Statement.
- Comply with the City of Darwin Libraries Code of Conduct.
17. Cancellation of membership
- Members who wish to cancel their membership should notify City of Darwin Libraries of their intention either by phone or in person.