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FAQs

 

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  1. Home
  2. Libraries
  3. About
  4. FAQs
Q. Do you have a JP at the library?

A. Yes, we do have a JP (Justice of the Peace) at our Karama Library every Wednesday from 12:00 pm - 2:00 pm. You will also find JPs at various locations around Darwin.

Alternatively, check the NTG website for how to find a Justice of the Peace.

Q. How can I join the library?

A. Membership is free. Bring your photo ID and proof of your current NT residential address to one of our libraries. If you are under 16 years of age, your parent or guardian can join you. You can also join online.

Temporary membership is also available to visitors with a restriction on borrowing for up to three items at a time.

Find out more about library membership.

Q. How many items can I borrow and for how long?

A. The number of items you can borrow varies based on your membership type. Please refer library membership for details.

Items can be returned to any of our City of Darwin library locations. All libraries have 24hr/7day return chutes located near their entrance.

Q. Can I renew my library items?

A. Yes. You can renew your items once for two weeks, provided no-one else has reserved the item and it is not overdue. You can renew items online at the library self-serve kiosk, or over the phone.

For your convenience, City of Darwin Libraries will automatically renew items on their due date, provided no one has requested them, and they have not been renewed previously. This does not apply to the Most Wanted collection.

Q. What happens if I owe money on my library card?

A. If you have been invoiced for overdue or damaged items, your membership will be suspended, and you will be unable to borrow until your account has been paid or you return your overdue items.

Q. I think I have lost an item, what can I do?

A. If the item is lost, you will need to replace it. If an item is not returned, we will send an invoice requesting payment for the item.

Q. My item is damaged, what do I need to do?

A. You have two options. You can replace the item with an identical, new version, or you can pay for the item. Once the item has been replaced/paid for you can keep the damaged item.

Q. Can I request books online?

Yes, you can order online with Click and Collect.

  • Log in to your online account.
  • Find the item you want to request and click on its title.
  • Click on the 'Reserve a Copy' button in the Click and Collect box.
  • Add your preferred pickup location.
  • Submit your request.
  • You will be notified once the item is available to collect.
Q. I have seen a new book in the bookshop, but I can't find it in the library catalogue. Can I ask the library to get it in?

A. If you have a suggestion for an item which is not available in our libraries, you can request the item online. Find out more about making a suggestion.

Q. Do you have a photocopier, fax, scanner and word processing?

A. A colour photocopier is available at each library. See printing costs.

Access to scanners is available free of charge at each library. 

Fax facilities are not available.

Computers are available to use, for a limited time, free of charge. Find out more about using computers in the libraries.

Q. Do you offer computer training?

A. Yes. We offer one-on-one sessions to help you with basic computer skills, email, internet, social media and the libraries online collections. Find out more about the digital help we offer. 

Q. Can I use the internet?

A. Yes. Internet and email access is available free of charge for a limited time. Find out more about accessing the internet in the libraries section.

Q. Do I need to book for Story Time, Baby Book Time, Rhyme Time and Pre-School Story Time?

A. Bookings are not required, but we do have a ticketing system. Find out more about the early literacy programs.

Q. Can I leave my child at the library while I go across the road and do my shopping?

A. No, we do not offer creche facilities at any of our libraries. It is your responsibility to supervise your children at all times in public places. Children 10 years and under must be accompanied by an adult.

Q. I am unable to visit the library due to my health, do you offer a home delivery service?

A. Yes. Find out more about our home delivery service.

Q. What standards of behaviour are expected in the library?

A. The libraries Code of Conduct reserves the rights of library users to access information, programs and services in a safe and welcoming environment. Users of the libraries must observe that:

  • The security and safety of people and property are not infringed,
  • Due regard is shown for the needs and sensitivities of others.

Failure to observe these standards is unacceptable and may result in you being asked to leave the premises and the Police may be summoned.

Q. Can I donate items to the library?

A. We appreciate donations that are published within the last 12 months, in like-new condition, and suitable for library use, but if a donated item isn’t needed, we may pass it on to another organisation, recycle it, or dispose of it appropriately. Read more about our donation guidelines.

Q. Can I donate money to the library?

A. City of Darwin Libraries provide the community with vibrant spaces to promote and support their recreational and lifelong learning needs. Donations to the Library Gift Fund will be used in programs that support and develop an enduring love of reading and learning.

General Guidelines

City of Darwin Libraries are endorsed by the Australian Taxation Office as a Deductible Gift Recipient. Gifts may be cash or bequests. All cash donations of $2 or more are tax-deductible. GST is not applicable for these donations.

How to make a donation?

If you would like to make a donation to the library, cheques should be payable to City of Darwin Libraries and forwarded to GPO Box 84, Darwin NT 0801. You will receive a receipt to enable you to claim a tax deduction.

Further Information

If you would like more information about the Deductible Gift Recipient Program, please contact the library on 08 8930 0238 or email us. Thank you for your support.

How is the money used?

We provide a broad range of services to the community. These may be directed towards children, older people, students, people from other countries and those with special needs. Literacy and reading, study and information, community and cultural programs, the Young Territory Author Awards, the Kids Reading Oz Choice (KROC) Awards, and the Books on Wheels Service, are just a few of the services we provide.

Q. Can I volunteer at the Library?

Volunteers undertake a variety of tasks within City of Darwin libraries and are an important part of our team. Volunteers are assigned specific tasks within the library.

Volunteer jobs include:

Mending books and other materials Shelving books, magazines and other items Delivering books to people in their homes as part of our Books on Wheels program.

For more information, please contact us.

To volunteer please contact the Community and Customer Liaison Officer at the library you would like to work at.

All volunteers need to have a current Working with Children Clearance/Ochre Card and those making Books on Wheels deliveries will also need a Criminal History Check.

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City of Darwin Image Library

  • PH08 8930 0300
  • AH08 8930 0900
  • darwin@darwin.nt.gov.au
  • GPO Box 84, Darwin NT 0801
  • Harry Chan Avenue Darwin NT 0800
  • ABN 11 503 313 301
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City of Darwin acknowledges the Larrakia people as the Traditional Owners of the land and waterways now known as Darwin. Council pays respect to Elders past, present and emerging, and values the ongoing contribution to enrich and appreciate the cultural heritage of Darwin. Council acknowledges and respects Australia’s First Peoples as Traditional Owners of lands and waterways across Country, and encourages reconciliation between all. The City of Darwin also values the contribution made to Darwin over the years by people of diverse backgrounds and cultures.

Main menu

  • Libraries
    • About
      • Contact Libraries
      • FAQs
      • Libraries Enewsletter
      • Libraries Policies
    • Kids and Teens
      • Dalay Reading Club
      • Early Literacy Programs
      • STEAM Programs
        • STEAM Zone
        • STEAM Zone at Home
        • LEGO Club
      • Fun Things to Borrow
      • Young Adults
        • Youth Space
      • Young Territory Author Awards
        • Writers' Toolbox
        • YTAA Entry
        • Young Territory Author Awards Terms and Conditions
      • KROC Awards
    • Borrow
      • Join the Library
        • Library Membership Application Form
      • My Account
      • Things to borrow
      • Bookshelf
      • Digital Library
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        • Suggest an Item
    • Programs
      • Book Clubs
      • Chess Club
      • Digital Literacy
      • Knit and Natter
      • Library Lounge
      • Monsoon Cinema
    • Services
      • Digitise Photos, Movies, and Music
      • Home Delivery - Books on Wheels
      • Justice of the Peace
      • Computers & wifi
      • Printing & Scanning
        • 3D Printing
      • Book a meeting room
      • IELTS Training
  • Resident Services
    • New resident Guide
    • Permits & Applications
    • Rates
      • Pay online
      • SMS Reminders
      • Updating your details
      • Payment methods
      • Electronic rate notices
      • How rates are determined
      • Financial Hardship
        • Financial Hardship support application Residential properties
    • Parking
      • Parking Meters
      • PayStay
      • Parking Permits
        • Disability Parking Permits
        • Parking Permits
      • Parking Zones
        • City Parking Location Map
      • Off-Street Parking Fees
      • On-Street Parking Fees
      • Smart Parking
      • Abandoned Vehicles
      • Secure Bicycle Parking
    • Waste & Recycling
      • My bin day
      • Household Waste
        • Bin Collection Household
        • Bin Collection Multi-Dwelling
        • E- waste
        • Green Waste
        • New Households
        • Toxic & Hazardous Waste
      • Shoal Bay Waste Management Facility
        • Access Tags
        • Renewable Energy Facility
        • Shoal Bay Education Centre
        • Sorting Your Waste
        • Transfer Station
      • Recycling
        • Op Shop Guide
        • Plastic Wise
      • A-Z Recycling Guide
      • Pre-Cyclone Clean-Up
    • Pets
      • Animal Management
        • Animal By-Laws and Infringement Offences
        • Cat Traps
        • Dog Attacks
        • Dogs at Large
        • Nuisance Pets
          • Nuisance Barking
      • Lost Pets
      • Dog Resources
        • Animal Education Team
        • Exercising Your Dog
        • Fireworks and Thunderstorms
        • Pet Registration & Microchipping
        • Pet Events
      • Cat Resources
        • Caring for your Cat
      • Chicken resources
      • Afterhours Animal Matters
    • Translation & Interpreting Services
    • Free WIFI
    • Report an issue
  • Community
    • About Darwin
      • Place Score Survey
      • Darwin City Centre
        • Darwin Cenotaph
        • Smith Street Mall
      • Getting Around
        • E-scooters & E-bikes
        • Journey Planner
        • Cycling and Walking Paths
        • Water bubblers
        • Taxi Ranks
      • History
        • Darwin Floral Emblem
      • A Global City
        • International Agreements
        • International Relations
      • Environment
        • Biodiversity
        • Gardens for Wildlife
        • Habitats & Ecosystems
        • Threats and Pests
          • Cane Toads in Darwin
    • Community Facilities
      • Pools
      • Outdoor Recreation
        • Nightcliff Foreshore Exercise Stations
      • Parks and Playgrounds
      • Ovals and Sports Fields
      • Community Centres
        • Terms and Conditions of Use Lyons, Malak and Nightcliff Community Centres
      • Cemeteries
    • Community Service Directory
    • Consultation
    • Disaster & Emergency
      • Cyclones
        • Cyclone Marcus (2018)
      • Emergency Services
    • Programs
      • Disability Access
        • Maps
        • Facilities
        • Disability Parking
        • Access and Inclusion Advisory Committee
        • Diversability Collective
        • The Lord Mayoral Awards
        • MLAK Master Locksmith Key
        • Forms
        • Accessibility Resources
      • Arts and Cultural Development
        • Busking
        • Smith Street Public Art EOI
        • Lightbox Exhibitions
        • Public Art
        • Irrigation Tanks
        • Happy Place
        • mirragma gunugurr-wa
      • For Children
        • Childcare
        • Children's Week
        • Fun Bus Mobile Playgroup
        • Fun in the Parks
        • Safe and Active Routes to School
        • School Civic Visits
      • For Seniors
      • For Young People
        • DARWWYN
        • LAUNCH
          • LAUNCH Night Series
          • LAUNCH Skate
      • Sister Cities
      • Grants & Sponsorship
        • Reconciliation Week + NAIDOC Week Funding
        • Sponsorship Program
        • Community Grants
        • Environment and Climate Change Grants
        • In-kind Support
      • Healthy Darwin
        • Run a Healthy Darwin Activity
      • Darwin Safer City
        • Assertive Outreach
        • Construction commences on Casuarina Aquatic and Leisure Centre
        • Public Places Service Collaboration Group
        • Supply Reduction
    • Things to Do
      • What's on
      • Street Food
        • Applying for a Permit
          • Street food application form
        • Parklets
          • Council Owned Parklet Expression of Interest (EOI)
      • Community Celebrations
        • ANZAC Day
        • Christmas
        • Cyclone Tracy 50th Anniversary
        • Australia Day
          • Citizen of the Year Award
        • Bombing of Darwin
        • Citizenship Ceremonies
        • Harmony Day
        • International Women's Day
        • Territory Day Celebrations
      • Event Management
        • Equipment for hire
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          • Event Equipment Application Form
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      • Interactive Science Trail
  • Transforming Darwin
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      • Completed projects
    • Darwin City Deal
    • Climate Change
      • Coastal Erosion
      • Climate Emergency
      • Council Actions
      • Reducing Impact
        • Secondhand Wonderlands
        • Single use Plastic
        • Recommended shade trees for Darwin
    • Infrastructure
      • Driveways
      • Parks
        • Playgrounds, Sports and Recreation
      • Roads & Pathways
        • Pathways
        • Roads
          • Local Area Traffic Management and Pedestrian Facility Guidelines
      • Stormwater
        • Asset Condition Surveys
      • Street & Public Lights
      • Verges
        • Street Tree Pruning Program
          • Customer Request For Street Tree Form
    • Innovation
      • #SmartDarwin
        • #SmartDarwin Strategy
          • Strategic Pillars
        • Environmental Sensor Network
        • Open Data
        • Solar Movement Solutions
      • Switching on Darwin
      • YourDarwin
        • Animals and Pets
        • Economic Development
        • Elected Members
        • Environmental Sustainability
        • Movement
        • Sponsorships, Grants and Operational Subsidies
        • Tree Planting / Greening Program
      • myDarwin
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      • Commercial Disposal at Shoal Bay
      • Disposing Asbestos & Special Waste
      • Sort & Save
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      • Business Grants
    • Planning & Development
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        • Lyons Ward
          • Councillor Mick Palmer
          • Councillor Sam Weston
          • Councillor Amye Un
        • Richardson Ward
          • Councillor Jimmy Bouhoris
          • Councillor Rebecca Want de Rowe
          • Councillor Vim Sharma
        • Waters Ward
          • Councillor Mirella Fejo
          • Councillor Sylvia Klonaris
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