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PayStay

Important message

Changes to Library access and book drop

Construction of the new Civic Centre building will soon commence. The current Civic Centre carpark and nearby entrance will be closed from Monday 28 April and remain closed while works take place. The City Library will remain open and will be accessible from the Civic Centre Customer Services’ entry near Civic Park. 

Please note that the City Library returns chute will be temporarily unavailable. A new Book Drop will be installed at the Cavenagh St side of the Civic Centre soon. 

We kindly ask all customers to:

  • return items inside the Library during opening hours, or
  • use one of the 24/7 return chutes located at Casuarina, Nightcliff or Karama libraries.

For more information about the project, please go here.

We apologise for the inconvenience and thank you for your understanding.

Easily Pay for Parking with PayStay

The PayStay app provides a hassle-free, cashless way to pay for parking in Darwin. Whether you're a visitor or a regular commuter, PayStay allows you to start, stop, and extend your parking session right from your phone.

  • No need for paper tickets – Your license plate is registered digitally.
  • Only pay for what you use – Stop your session when you leave.
  • Multiple ways to pay – App, QR Code, website, SMS, or phone call.

How to Use PayStay

Step 1: Download the PayStay app from the App Store or Google Play.
Step 2: Register your account with your phone number, vehicle registration, and payment details.
Step 3: Start a parking session by entering the PayStay zone number displayed on parking signs.
Step 4: Stop your session when you leave to ensure you're only charged for the time used.

Prefer to pay by phone? Call 1300 322 111 to start or stop a session.
Pay via SMS: Send PARK (zone number) (vehicle rego) to 0419 962 119.

Visit the PayStay website for more details.

Payment & Features

Accepted Payment Methods: Visa, Mastercard, Apple Pay, Google Pay.
Parking Zones Covered: PayStay operates across Darwin CBD.
Optional SMS Reminders: Receive alerts before your parking session expires (fees apply).
Transaction History: View and download your parking history for tax or reimbursement purposes.

Need Assistance?

Call PayStay Support: 1300 322 111
Email Customer Service: customerservice@paystay.com.au

With PayStay, parking in Darwin is now easier, smarter, and fully cashless. Download the app and enjoy stress-free parking today! 

Frequently Asked Questions

What if I forget to stop my session?

Your session will continue until it reaches the maximum time allowed in the parking zone. You will be charged accordingly.

Can I extend my parking session?

Yes, if the zone allows extensions, you can add time through the app without returning to your vehicle.

Can I pay for multiple vehicles?

Yes, you can register up to 2 vehicles under one account and select which one you're paying for at any time.

Do I need an account to use PayStay?

No, you can pay as a guest by scanning the QR code on the meter or visiting the PayStay website.

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