Darwin Journey Planner 

It is quick and easy to plan a trip in real time with the Darwin journey planner. This journey planner provides options and guidance for moving across Darwin. It displays the healthiest and active option first which also leads to fewer carbon dioxide emissions. It does not take into account weather or personal preferences.

E-scooters & E-bikes in the City of Darwin

E-scooters and e-bikes will improve connectivity and provide an accessible and sustainable transport option for visitors and residents to explore more of the city. Shared micromobility aims to improve links between significant precincts and key destinations across the city, assist in better connections to public transport such as buses and trains, and encourage modal shift away from cars for shorter trips.

The e-scooters and e-bikes are equipped with state-of-the-art systems and geofencing technology, which ensures that the e-scooters and e-bikes remain in the Operating Area and can be speed limited and prevented from riding and parking in particular areas.

Where can e-scooters be used?

E-scooters operate in the Darwin CBD and can also be ridden out to some of Darwin's most renowned venues including the Mindil Beach Markets, Museum and Art Gallery of the Northern Territory (MAGNT), Darwin Ski, Sailing and Trailer Boat Clubs, Bundilla Beach, Fannie Bay Shops, Parap, along Dickward Drive and Nightcliff.

Key e-scooter parking locations

• Darwin Waterfront
• Darwin CBD
• Cullen Bay
• Mindil Beach
• Fannie Bay
• Parap
• Nightcliff

E-bikes operate in a much larger operating zone allowing users to ride further from the Darwin CBD out and around the suburbs of Parap, Nightcliff, Casuarina, Leanyer and Wulagi.

Key e-bike parking locations

• Darwin CBD
• Parap
• Nightcliff
• Charles Darwin University
• Casuarina

E-scooters cannot be ridden

The e-scooters are geo-fenced and cannot be ridden or parked outside of allowable areas:

• inside the George Brown Botanic Gardens
• inside Mindil Beach during the Sunset Markets
• Smith Street Mall at any time
• around Parliament House and the Supreme Court
• Mitchell Street between Peel and Knuckey streets from 7pm to 6 am

The e-scooter will reach a maximum of 15km/h, however speed is also limited in certain locations for safety reasons. These ‘slow zones’ are set by the E-scooter Working Group and they work in conjunction with GPS and geolocation.

E-scooter & E-bike Parking

You will find a number of 'virtual parking stations’ that can be seen in the app, where riders are rewarded for parking in predetermined spots. Riders must park their e-scooter/e-bike within the operating area in order to finalise the trip. If left outside the boundary, riders will continue to be charged.

E-scooter laws and road rules

The only e-scooters allowed to be used in the operating area are those owned by the operator permitted by the City of Darwin. E-scooters are motor vehicles and all users must follow the road rules. Any offences or breaches of these road rules may result in penalties. Find all the information about the NT Road rules relevant to electric scooters.

To enable the use of electric scooters in the Northern Territory, exemptions have been granted under the Motor Vehicles Act and Traffic Act.

The rider of an e-scooter will be responsible for their actions and must wear a helmet while using the device, either the one provided or their own approved helmet. If the riders decides to unlock the provided helmet but not wear it, they could be fined.

Q & A

What are the riding and parking rules in Darwin?

Find out more about the riding and parking rules in Darwin by visiting Beam’s Beam Safe Academy here, or within the Beam app.

How do I get started on a Beam?

Beam’s e-scooters and e-bikes can be accessed via their Beam app. The Beam app can be downloaded from Apple and Google Play stores. Instructions on how to get started are included in the app, or you can read more here.

How do I contact Beam’s Customer Service team?

You can contact Beam’s Customer Service team through the ‘Support’ button on the main menu in the Beam app.

If you need to speak to someone in person, please call Beam’s helpline:

Toll-Free Number: 1300 507 676

You can also visit the Website: https://www.ridebeam.com/help or alternatively email: teamsupportau@ridebeam.com

Am I covered by rider insurance?

Beam provides personal accident insurance and third party insurance for registered riders, provided the rider adheres to the relevant legislation governing e-scooters and e-bikes (e.g. minimum age requirement).You can read more about Beam’s insurance coverage, or make a claim here.

If you have been in an accident involving a Beam, please contact emergency services if required and report the incident to Beam here.

How do I report a badly parked e-scooter/e-bike?

If a Beam e-scooter or an e-bike is parked badly or causing an obstruction please report the Beam here. This is the best way to report a badly parked e-scooter or e-bike, as a member of the local operations team is alerted. Please ensure you take note of the registration number of the e-scooter or e-bike, which is required to locate the vehicle.

How do I report an e-scooter or e-bike rider on a Beam?

If you have a concern or complaint about a rider on a Beam, immediately register your complaint with Beam’s Customer Service team on the contact details listed above. Please provide the vehicle registration number (if possible) and as much detail as possible on the behaviour (ie, location, time, regularity). If the rider is breaking the law, please also refer the matter to the police.

If the complaint is about a rider on a privately owned e-scooter or e-bike, then please refer the matter to the police.