City of Darwin has developed a Customer First Strategy which continues our focus on customer service for those who wish to engage with us personally, whilst promoting digital engagement opportunities to support customers wishing to transact and interact how they want, where they want.

This Strategy also contains a number of initiatives that will be built upon to ensure responsiveness to the changing needs of our customers.

A key feature of this Strategy is City of Darwin's Customer Service Plan which describes our commitment to customers and outlines the processes and service expectations that support our Plan.