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FAQs

Got a question? Find the answer here.

How can I join the library?

Membership is free. Bring your photo ID and proof of your current NT residential address to one of our libraries. If you are under 18 years of age, your parent or guardian can join you.

Or join online.

Temporary membership is also available to visitors with payment of a refundable security deposit of $50, plus a $15 administrative fee.

Find out more.

How many items can I borrow and for how long?

You may borrow up to 20 items at a time. Plus you can access our online resources like ebooks and emagazines.

  • books and audiobooks - four weeks
  • magazines, CDs, DVDs and games - two weeks.

Items can be returned to any of our City of Darwin Libraries. All libraries have 24hr/7day return chutes located near their entrance.

Can I renew my library items?

Yes. You can renew your items once, provided no one else has reserved the item, and it is not overdue. You can renew items online, at the Library self-serve kiosk, or over the phone.

For your convenience, City of Darwin Libraries will automatically renew items on their due date, provided no one has requested them and they have not been renewed previously. 

What happens if I owe money on my card?

If you have been invoiced for overdue or damaged items, your membership will be suspended and you will be unable to borrow until your account has been paid or you return your overdue items.

I think I have lost an item, what can I do?

If the item is lost, you will need to replace it. If an item is not returned, we will send an invoice requesting payment for the item.

The dog ate my book / I left my book out in the rain. What do I need to do?

You have two options. You can replace the item with an identical, new version, or you can pay for the item. Once the item has been replaced/paid for you can keep the damaged item.

Can I request books online?

Yes, use Click and Collect.

  • Login to your online account.
  • Find the item you want to request and click on its title.
  • Click the 'Click and Collect' button.
  • Add your preferred pickup location.
  • Submit your request.
  • You will be notified once the item is available to collect.
I have seen a new book in the bookshop, but I can't find it in the library catalogue.
Can I ask the library to get it in?

If you have a suggestion for an item which is not available in our libraries, you can request a book online. Find out more.

Do you have a photocopier, fax, scanner and word processing?

A colour photocopier is available at each library. See printing costs.

Access to scanners is available free of charge at each library. A USB is required to download the scanned documents. 

Fax facilities are not available.

Computers are available to use for a limited time free of charge. Find out more about using computers in the Libraries.

Do you offer computer training?

Yes. We offer one-on-one sessions to help you with basic computer skills, email, internet, social media, and the libraries online collections. Find out more.

Can I use the internet?

Yes. Internet and email access is available free of charge for a limited time. Find out more about accessing the internet in the Libraries

Can I get help with finding information for my homework/assignment?

Yes. We are available to assist with your enquiries. Please ask a staff member for help.

See other study help we can provide.

Do I need to book for Story Time, Babes ’n’ Books or Babes 'n' Rhymes?

No, bookings are not required. They are only required for special events and some children’s holiday programs.

Can I leave my child at the library while I go across the road and do my shopping?

No, it is your responsibility to supervise your children at all times in public places.

Do you have a book club?

Yes several. Find out more

I am unable to visit the library due to my health, do you offer a home delivery service?

Yes. Find out more.

What standards of behaviour are expected in the library?

The libraries Code of Conduct preserves the rights of library users to access information, programs and services in a safe and welcoming environment. Users of the libraries must observe that:

  • The security and safety of people and property are not infringed.
  • That due regard is shown for the needs and sensitivities of others.

Failure to observe these standards is unacceptable and may result in being asked to leave the premises and police may be summoned.

Tax Deductible Gift Donation

City of Darwin Libraries provides the community with vibrant spaces to promote and support their recreational and lifelong learning needs.
Donations to the Library Gift Fund will be used in programs that support and develop an enduring love of reading and learning.

General Guidelines

  • City of Darwin Libraries are endorsed by the Australian Taxation Office as a Deductible Gift Recipient.
  • Gifts may be cash or bequests.
  • All cash donations of $2 or more are tax deductible.
  • GST is not applicable for these donations.

How is the money used?

We provide a broad range of services to the community. These may be directed towards children, older people, students, people from other countries and those with special needs. Literacy and reading, study and information, community and cultural programs, the Young Territory Author Awards, the Kids Reading Oz Choice (KROC) Awards, storytelling for disadvantaged groups and the Books on Wheels Service are just a few of the services we provide.

How to make a donation?

If you would like to make a donation to the Library, cheques should be payable to City of Darwin Libraries and forwarded to GPO Box 84, Darwin NT 0801. You will receive a special receipt to enable you to claim a tax deduction.

Further Information

If you would like more information about the Deductible Gift Recipient Program please contact the library on 08 8930 0216 or email us. Thank you for your support.

Volunteering at the Library

Volunteers undertake a variety of tasks within City of Darwin Libraries and are an important part of our team. Volunteers are assigned specific tasks within the library.

Volunteer jobs include:

  • mending books and other materials
  • shelving books, magazines and so on
  • delivering books to people in their homes as part of our Books on Wheels program
  • assisting with delivery of Code Club program to young people (training provided).

To volunteer please contact the Library Manager at the Library you would like to work at.

All volunteers need to have a current Working with Children Clearance/Ochre Card and those making housebound deliveries will also need a Criminal History Check.

For more information please contact us.

Last modified 
01 Nov 2018

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